New Digital Telephone System
Some of you said “it is getting hard to get through on the phone"
We responded to your suggestions and acted on by changing to a more efficient digital telephone system installed and working from 05 March 2021.
We got more telephone lines available on the new telephone system and you will be placed in a queue especially during busy times and will be answered as soon as possible.
All telephone calls are put on triage initially and appointments are given within 24 hours to 48 hours, Monday to Friday.
To avoid waiting in the queue please complete the e-consultation form on this website.
All calls are recorded for monitoring and training purposes.
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It could help you to see the right person for treatment or could save you a trip to the practice, since we may be able to deal with your health concerns via phone or email
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The Doctors
Dr M. V. Rao
Dr (Mrs) S. Madipalli
Dr A Hussain
Online Services
The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.
You can book and cancel your appointments, request repeat medication ane view your medical records online. To do this you need to register with the practice and obtain a password to enable you to access this service. Once your registration account is created you will need to come into the surgery with your passport or driving licence so that your account can be activated you will be able to use the system to book and cancel appointments, request repeat medication and view your medical records as required. Please complete an application form available from reception.
If you already have your password then you can click the link below to access Patient Access.
CORONAVIRUS ALERT – UPDATED 23.03.2020
All patients are being advised to stay at home (self-isolate), regardless of travel history or contact with confirmed cases, if they have:
- A new continuous cough OR
- High temperature (of 37.8 degrees centigrade or higher)
Individuals should stay at home (self-isolate) for 7 days from the onset of symptoms following the current advice. If someone has serious symptoms they cannot manage at home they should use NHS 111 online (people should only call NHS111 if they cannot get online).
After 7 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine. If they have not had any signs of improvement after 7 days and have not already sought medical advice, they should use NHS 111 online (people should only call NHS 111 if they cannot get online) before they leave their home or let visitors in.
Cough may persist for several w eeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean someone must continue to stay at home for more than 7 days.
Follow this link if you think you have coronavirus
REQUEST FOR MEDICAL CERTIFICATION FROM ABSENCE OF WORK RELATED TO THE COVID-19 PANDEMIC – PLEASE CLICK THE LINK BELOW TO PRINT A LETTER TO GIVE TO YOUR EMPLOYER AS GP’S ARE NOT REQUIRED TO GIVE SICK NOTE FOR CORONAVIRUS
MED3 REQUEST DUE TO COVID 19 ABSENCE FOR GLEN ROAD MC
We are inundated with calls to the practice and we are doing our very best despite being understaffed.
We advise to please ONLY contact us if it is absolutely necessary.
Due to the severity of the Covid-19 situation it may take longer for your call to be answered.
We thank you for your patience and understanding in these unprecedented times.
www.gov.uk/government/publications/novel-coronavirus-2019-ncov-guidance-to-assist-professionals-in-advising-the-general-public
CORONAVIRUS - IMPORTANT INFORMATION
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.
These can be accessed at: NHS 111 - Covid-19
You can visit the NHS website for more information on Covid-19 - please click here: NHS Information on Covid-19
Isolation Note
People who are unable to work more than 7 days due to Coronavirus (Covid-19) can now obtain an Isolation Note through a new online service.
The notes can be accesses through the NHS Website and NHS 111 Online.
After answering a few questions, an Isolation Note will be emailed instantly to the user.
If they don't have an email address, they can have the note sent to a trusted family member or friend, or directly to their employer.
The service can also be used to generate an isolation note on behalf of someone else.
The Isolation Note service has been created by the NHS and the Department for Work and Pensions (DWP)
Click on the following link if you need an Isolation Note
About Us
At Glen Road Medical Centre we are committed to providing a high quality healthcare to patients in the practice area. It is a modern purpose built premises with amenities for disabled access and good access to public transport. Our doctors, nurses and all our other staff are dedicated to offering a professional service and our website will help us to keep all our patients up to date with news and information about our practice.
The website provides you with other useful health related information and we would appreciate any new ideas to improve the content of the site.